Announcement - 11/10/2016 21:44

IMPORTANT ANNOUNCEMENT

Following the successful introduction of our Doctor First appointments system, we have noticed a change in the pattern of calls to the Practice. We try hard to manage our staffing levels to meet the predicted call volumes. Our analysis shows there is an extremely low volume of calls after 18.00 and very few of these are ever of an urgent nature. We have therefore decided to make a change to our opening times.

With effect from Wednesday 19th October 2016 the Practice will be closing at 6.00pm Monday to Friday. This new closing time will also match the current in-house pharmacy closing time.

We have agreement that NHS 111 will be available to our patients from 6.00pm to provide medical advice and, if required, make arrangement for medical assessment with our local Out of Hours service the same evening.

The Cambridgeshire and Peterborough CCG is aware of these changes and this will bring our practice in line with the opening hours of many surgeries in Cambridgeshire.

In addition to this our analysis has also revealed that from 2.00pm is best time to call for test results, this is due the timing of the results arriving on our system and also telephone lines being less busy.

Yaxley Group Practice